Delivery & Pickup
When and where do you usually deliver?
- Deliveries are made on all days of the week.
- Delivery, installation and pick-up are free.
- If there is no lift, or no permission to use one, extra labour charges apply to carry products up the stairs.
- Current service areas: Delhi, Noida, Gurgaon, Patna, Indore, Lucknow, Bangalore, Mumbai and Pune.
What if I am not at home at the time of delivery?
- Tell us who will receive the products.
- We need an acknowledgement email from you, along with the nominee's government ID proof.
- This makes sure your order is in safe hands.
When the contract ends, what happens to the pickup?
- We call you one week before the contract end date to arrange the pick-up date and time.
- To keep the systems longer than the agreed tenure, or to return them early, email us one week in advance.
Who deals with logistics and transport union issues?
- AMR Technosoft handles transport union matters at the loading and unloading area.
- If logistics issues at your location prevent unloading, you need to resolve them with those parties.
- In the worst case, items are taken back without delivery and AMR Technosoft bears the logistics cost.
- Such issues are very rare.
Cancellation & Return
How can I cancel my existing order?
- You can cancel at no extra cost up to one day before the agreed delivery date.
- Once delivered, an order cannot be cancelled.
- Rented products come with a 7-day free trial. If you close the subscription within 7 days of delivery and return the items in the same condition, you get a full refund of rent and deposit.
- To close a subscription, raise a request on the AMR Technosoft website dashboard.
Can I close my rental subscription before the committed tenure?
- Yes. Request closure for one or all items at least 7 days before your preferred date.
- An early closure charge applies.
- To raise a request, log in to your account, click New Request, choose Close Subscription, select the products and pick a return date.
What are the early closure charges?
- Minimum 3 months tenure: 0.5 month's rent.
- Minimum 6 months tenure: 1 month's rent.
- Minimum 12 months tenure: 2 months' rent.
- Minimum 18 months tenure: 3 months' rent.
How do I get my refundable deposit?
- The refund starts after a successful quality check of the rented products and clearance of any pending dues.
- It is credited to your bank account within 5 to 7 working days.
- The bank account must be in the name of the customer who placed the order. For a different account, contact customer support.
- Damaged products are inspected at our warehouse and the damage cost is deducted from the refundable amount.
Questions about this policy?Email rental@amrtechnosoft.com or call +91 85272 40222.