Refunds of online payments

• Payments made through the payment gateway are generally non-refundable, except when your card or bank account was debited more than once, or debited an excess amount, because of a technical error.
• In these cases the excess amount is refunded, minus payment gateway charges.

How to request a refund

• Send an application with the transaction number and the original payment receipt (if one was generated) to rental@amrtechnosoft.com within 3 days.
• Applications are processed manually. If the claim is valid, the refund is paid electronically to your account within 21 working days of receiving the claim.
• Depending on your bank, the money may take 3 to 21 days to appear.

When we cannot process a payment

• Payment instructions that are incomplete, inaccurate or invalid, or delayed by more than 3 days.
• Insufficient funds or limits in the payment account, or charges on the account funds.
• Your bank refusing or delaying the payment.
• Circumstances beyond our control, such as fire, flood, natural disasters, bank strikes, power failures or system breakdowns.
• If a payment fails, you will be notified by email.

Suspension and disputes

• We may suspend or terminate an account or service at any time, with or without notice, and may refer suspected fraudulent, abusive or illegal activity to law enforcement.
• Disputes may be resolved through binding arbitration under the Indian Arbitration & Conciliation Act, 1996, with each claim arbitrated individually.

Questions about this policy?Email rental@amrtechnosoft.com or call +91 85272 40222.